FAQs

WHAT IS OSIS, AND WHAT DOES IT DO?

OSIS stands for Online Student Information System. It’s an application designed to manage the core business of higher education institutions, such as universities, faculties, institutes, and professional schools.

HOW DO I GET TECHNICAL SUPPORT FOR OSIS?

For technical support, users should refer to the “Support” module of OSIS. This module allows for reporting cases and tracking progress. Additionally, institutions may engage with our Client Services and Technical Support teams for assistance. The first point of support, however, is the OSIS Online Manual itself.

HOW DO STUDENTS APPLY TO A UNIVERSITY/COLLEGE THROUGH OSIS?

Students can purchase vouchers through OSIS to apply to the school of their choice. These vouchers provide access to a USSD shortcode, which in turn gives them access to the institution’s online application forms to submit their relevant information and documents.

CAN STUDENTS TRACK THEIR APPLICATION STATUS THROUGH OSIS?

Students can monitor the status of their application in OSIS by using the Application Status Checker portal. Typically, the link to this portal is available on the institution’s website. Additionally, OSIS will email the link directly to students upon completion of their application.

HOW DO ADMINISTRATORS MANAGE STUDENT RECORDS, INCLUDING UPDATES AND DELETIONS?

Administrators manage student records in OSIS using the “Student Management” module, which facilitates adding and updating student information. To add a student, they select “Add Student,” input the necessary details, and save the entry. For updates, they use “Find Student(s)” to locate the student by registration number, name, mobile number, or email, then edit and save the updated information. Note that OSIS does not provide an option to delete student records.